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Executive Complaints Resolution Specialist
2 months ago
Clear Business is seeking an experienced Executive Complaints Handler to join our team. As a key member of our customer service team, you will be responsible for resolving high-level complaints in a timely and professional manner.
Key Responsibilities:- Investigate and resolve high-level complaints in accordance with company policies and procedures.
- Liaise with third-party organizations to resolve complaints and ensure customer satisfaction.
- Prepare and submit case files to a high standard, ensuring all necessary information is included.
- Develop and implement effective complaint resolution strategies to improve customer experience and reduce complaints.
- Collaborate with the Executive Complaints Team Manager to achieve team objectives and improve performance.
- Stay up-to-date with industry standards and regulatory requirements, ensuring compliance with all relevant laws and regulations.
- Proven experience in investigating and resolving high-level complaints in a customer-facing role.
- Excellent communication and negotiation skills, with the ability to work with customers and third-party organizations.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- IT literate with excellent working knowledge of Microsoft Office and customer information management systems.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and forward-thinking company.
- A comprehensive training program to support your career development.
- A collaborative and supportive team environment.
Clear Business is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced Executive Complaints Handler looking for a new challenge, please apply today.
