Service Charge Specialist
3 weeks ago
Service Charge Team Overview
We are seeking a Service Charge Specialist to join our Service Charge team on a fixed term basis. The Service Charge team is responsible for calculating and apportioning service charges for around 80,000 homes that receive communal services.
Key Responsibilities
As a Service Charge Specialist, your role will be to maximise the recovery of service charge expenditures for designated estates. You will manage a portfolio of around 8,000 homes, calculating the relevant service charges and undertaking regular expenditure analysis. You will work with the local neighbourhood teams in answering any questions from customers concerning the charges.
Requirements
To be successful in the role, you will have:
- Strong understanding of legislation relating to service charges and knowledge of financial accounting (income / expenditure)
- Exceptional customer service skills with experience working in customer service environments, including responding to complaints and queries
- Problem solving skills with the ability to make effective judgements based on facts demonstrated through assessment of analysis and risk
- Excellent communication skills with the ability to deal with challenging situations and work collaboratively with internal and external stakeholders
- Ability to set own priorities and work proactively in order to achieve set deadlines and targets
About L&Q
L&Q is Great Places to work certified (2023) and for the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category.
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