Customer Onboarding Specialist

4 days ago


Sale, Trafford, United Kingdom Clear Business Full time
About the Role

We are seeking a highly skilled and motivated Customer Onboarding Specialist to join our team at Clear Business. As a key member of our operations team, you will play a critical role in ensuring the smooth onboarding of new customers and the successful switching of their payment services.

Key Responsibilities
  • Onboarding and Provisioning: Ensure that new customers are successfully onboarded with the right first-time provisioning of contracts received from Sales, including quality control of contracts received.
  • Customer Support: Handle customer order enquiries and requests for support during onboarding and support the customer to diagnose and resolve set-up issues.
  • Process Improvement: Actively contribute to improving the customer journey and experience.
  • Knowledge Sharing: Develop an in-depth knowledge of our systems, products, and processes, and support colleagues with queries.
  • Issue Resolution: Resolution of basic queries or exceptions preventing successful service activation.
Requirements
  • Teamwork: Experience of working in a team environment.
  • Payment Industry Knowledge: Previous experience in payments is preferred but not essential.
  • Technical Skills: A proficient level of computer literacy is essential.
  • Business Acumen: A basic level of understanding of B2B provisioning processes is preferred but not essential.
What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and a range of benefits, including pension contributions and life assurance coverage.
  • Flexible Working: We offer a hybrid working model, with the choice to work remotely for three days.
  • Professional Development: We are committed to helping our employees develop their skills and careers, with opportunities for training and development.
  • Collaborative Culture: We have a collaborative and inclusive culture, with a focus on teamwork and open communication.
Why Choose Clear Business?

At Clear Business, we are passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.



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