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Lead IT Support Specialist

3 months ago

Sale, Trafford, United Kingdom Connexa Technology Limited Full time
Join Connexa Technology Limited as a Lead IT Support Specialist

Location:
Sale

Hours:
Full time (37.5 hours per week) with flexible working hours. Weekend work on a rota basis to support our client's client base.

About Us:
Connexa Technology Limited is a prominent IT deployment specialist known for our commitment to quality and innovation. We take pride in delivering reliable services and fostering trust with our clients.

Role Overview:
We are seeking a dedicated Lead IT Support Specialist to collaborate with the Technical Support Manager. In this position, you will be responsible for configuring, staging, and supporting IT solutions for deployment at customer locations. You will also manage repairs of hardware and software components returned from various sites. Comprehensive training will be provided for our specialized technical products.

Key Responsibilities:
1. Configure and test a variety of IT hardware, including tablets, laptops, customer order displays, kiosks, tills, switches, routers, and servers.
2. Manage personal tasks and conduct quality control checks.
3. Maintain high-quality standards while overseeing multiple client solutions.
4. Occasionally perform on-site installations and configurations of EPOS equipment.

Qualifications:
- Minimum of 5+ years in the IT or EPOS sector with extensive experience in networking, hardware, and software deployments.
- Proficiency in configuring networks, servers, switches, and computer hardware.
- Experience with Virtual Machines/VMware, including Microsoft Hyper-V.
- Strong knowledge of Microsoft Operating systems (Windows Desktop and Server) and Microsoft Office applications.
- Experience in system deployment using documented procedures.
- Familiarity with self-service kiosks or similar digital solutions.

Work Environment:
This is a fully office-based role in Sale, requiring some manual lifting of heavy hardware. The standard work pattern is Monday-Friday, 9am to 5:30pm, with a holiday allowance of 25 days.