Senior Scheduler Position
1 week ago
We are seeking an experienced Senior Scheduler to join our team in the Sandwell region. As a Senior Scheduler, you will be responsible for scheduling works into engineers' diaries, raising sub-contractor follow-on quotes, and managing engineer diaries and prioritizing work orders.
Key Responsibilities:
- Schedule works into engineers' diaries on a daily basis
- Raise sub-contractor follow-on quotes and update live quote tracker
- Raise incoming reactive work orders on client portals and email
- Manage and plan engineer diaries and prioritize work orders in line with KPI priorities
- Raise sub-contractor purchase orders and send them to contractors
- Ensure completed work has all paperwork in the correct files ready for invoicing
- Answer incoming calls from clients, suppliers, operatives, and allocate appropriately
- Escalate complex or unresolved incidents to management
- Stand in to support the helpdesk team during absences and annual leave
- Attend meetings with senior leadership team
- Support the scheduling team in ensuring good morale
Requirements:
- Experience within scheduling of reactive and planned maintenance and emergency call-outs
- Able to manage and support the team at a steady pace to ensure all targets are achieved daily
- Excellent communication skills
- Problem-solving skills and ability to multi-task and work well under pressure
- Good IT skills
What We Offer:
- 22 days holiday plus bank holidays
- Birthday off after the first year
- Perk box membership after successful probation
- Free eye test yearly
- Pension contribution
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