Senior Scheduler Position

1 week ago


Oldbury, Sandwell, United Kingdom Zeal recruitment Full time
Senior Scheduler Role

We are seeking an experienced Senior Scheduler to join our team in the Sandwell region. As a Senior Scheduler, you will be responsible for scheduling works into engineers' diaries, raising sub-contractor follow-on quotes, and managing engineer diaries and prioritizing work orders.

Key Responsibilities:

  • Schedule works into engineers' diaries on a daily basis
  • Raise sub-contractor follow-on quotes and update live quote tracker
  • Raise incoming reactive work orders on client portals and email
  • Manage and plan engineer diaries and prioritize work orders in line with KPI priorities
  • Raise sub-contractor purchase orders and send them to contractors
  • Ensure completed work has all paperwork in the correct files ready for invoicing
  • Answer incoming calls from clients, suppliers, operatives, and allocate appropriately
  • Escalate complex or unresolved incidents to management
  • Stand in to support the helpdesk team during absences and annual leave
  • Attend meetings with senior leadership team
  • Support the scheduling team in ensuring good morale

Requirements:

  • Experience within scheduling of reactive and planned maintenance and emergency call-outs
  • Able to manage and support the team at a steady pace to ensure all targets are achieved daily
  • Excellent communication skills
  • Problem-solving skills and ability to multi-task and work well under pressure
  • Good IT skills

What We Offer:

  • 22 days holiday plus bank holidays
  • Birthday off after the first year
  • Perk box membership after successful probation
  • Free eye test yearly
  • Pension contribution

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