Senior Team Lead
5 days ago
Key Responsibilities:
• Schedule works into the engineers' diaries on a daily basis
• Raise subcontractor follow-on quotes and update the live quote tracker
• Raise incoming reactive work orders on client portals and via email
• Manage and plan engineer diaries, prioritizing work orders in line with KPI priorities
• Raise subcontractor purchase orders and send them to contractors
• Ensure completed work has all necessary paperwork in the correct files, ready for invoicing
• Ensure all paperwork, subcontractor POs, and email instructions are in the correct files
• Answer incoming calls from clients, suppliers, operatives, and allocate tasks appropriately
• Escalate complex or unresolved incidents to management
• Stand in to support the helpdesk team during absences and annual leave
• Attend meetings with the operations team to discuss project progress and challenges
Requirements:
• Proven experience in schedule management and coordination
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in using scheduling software and tools
• Strong attention to detail and ability to maintain accurate records
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