Customer Experience Associate
3 weeks ago
SS&C Technologies Holdings is seeking a skilled Customer Services Associate to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service to clients and internal stakeholders.
Key Responsibilities:
- Respond to customer inquiries via telephone and provide accurate information and resolutions.
- Work closely with internal teams to resolve complex customer queries and provide timely updates.
- Conduct research and analysis to resolve customer issues and identify areas for process improvements.
- Develop and maintain a deep understanding of our products and services to effectively communicate with customers.
Requirements
- Previous customer service experience, preferably in a call center environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer skills and proficiency in Microsoft Office.
What We Offer
- A comprehensive training program to develop your skills and knowledge.
- A competitive salary and benefits package.
- The opportunity to work with a leading financial services company.
We Are an Equal Opportunities Employer
SS&C Technologies Holdings is committed to diversity and inclusion. We welcome applications from all qualified candidates and are an equal opportunities employer.
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