Fitness Experience Host

4 weeks ago

Preston, Lancashire, United Kingdom Everlast Gyms Full time
Membership Experience Host

Everlast Gyms is seeking a highly motivated and enthusiastic Membership Experience Host to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members.

Main Responsibilities:
  • Maximize every member and guest's experience in our club.
  • Support the sales and retention of memberships through excellent customer service.
  • Contribute to the cleaning and hygiene standards of the club as and when required.
  • Be a competent key holder of the club, covering shifts as and when required.
  • Have a good understanding of the membership software system.
  • Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
  • Support the Fitness Manager with Gym Floor.
  • Ensure that you have experienced the products and services on offer.
  • Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
  • Drive the secondary, spend KPI targets.
  • Competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Requirements:
  • Be of an outgoing personality, with a positive mindset.
  • Be competent with all administrative duties.
  • Be driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
  • Be willing and able to participate in learning and development opportunities, to progress both your competencies and career.
  • Be able to drop into operational key holder duties as and when the business requires.
  • Be passionate about fitness, administration and customer service.
  • Be flexible - to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
  • Be target focussed - to support the club with sales and retention towards achieving success for the business.
About Us:

At Everlast Gyms, we pride ourselves on being a dynamic and ambitious company that is passionate about fitness and customer service. We are committed to providing our members with an exceptional experience and are looking for like-minded individuals to join our team.

We offer a range of benefits, including:

  • 20% discount across all facias.
  • Frasers 1000 bonus scheme.
  • Free Gym membership.
  • Monthly Frasers Champion - winners get double their salary for the month.
  • Opportunity to deliver personal training sessions.

If you are a motivated and enthusiastic individual who is passionate about fitness and customer service, we would love to hear from you. Please visit our LinkedIn page to learn more about our company values and culture.

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