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EUC Support Specialist

4 weeks ago

Grantham, Lincolnshire, United Kingdom Sysco Full time
About the Role

We are seeking an experienced EUC Support Engineer to join our Technology team on a full-time, permanent basis. As a key member of our infrastructure and field support team, you will be responsible for providing 2nd line technical support to end-users across Sysco GB.

Key Responsibilities
  • Provide onsite and remote technical support to end-users, promoting excellent customer service and dealing with colleagues in a professional, friendly, and helpful manner.
  • Prioritize workload to ensure service levels are maintained, managing and closing incidents and service requests via the helpdesk ticketing system.
  • Proactively replace end-of-life assets, ensuring the disposal or recycling of old devices.
  • Administer mobile devices via an MDM platform and SIM card connections, maintaining accurate asset inventory of IT hardware.
  • Ensure changes are made in accordance with change management guidelines and policies, providing support to projects as required.
About You

The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards, as well as technical knowledge of Microsoft products, including client Operating Systems, Teams, Office 365, and Azure.

You will have experience of administering MDM platforms, understanding of networking, and excellent interpersonal skills, with a keen attention to detail. ITIL V3/V4 foundation certification and experience of service delivery frameworks are highly advantageous.

What We Offer
  • A competitive salary
  • Pension scheme
  • Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
  • Huge discounts on food and award-winning products through our staff shop
  • Discounts on cinema tickets, shopping, and earn cashback on purchases through Sodexo
  • Recognition awards and incentives
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility