Welsh Speaking Customer Service Advisor
3 weeks ago
Job Title: Welsh Speaking Customer Service Advisor
About the Role:
We are seeking a highly skilled and motivated Welsh speaking customer service advisor to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will be responsible for providing exceptional customer service to individuals experiencing financial hardship.
Key Responsibilities:
- Process emergency payments and individual assistance grant applications.
- Manage and process data in a fast-paced office environment.
- Accurately record data and liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, and utilise additional sources for confirmation.
- Comply with the Processing Services Customer Charter when dealing with all incoming and outbound calls, in both English and Welsh.
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with incoming and outgoing correspondence relating to Local Welfare Provision, either by telephone, email, or letter.
- Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
Requirements:
- You must be a Welsh language speaker with conversational level proficiency.
- You must be able to demonstrate a pre-existing right to work and travel within the UK, with documentary evidence required.
About NEC Software Solutions:
We are a leading technology company, working with governments, hospitals, police forces, housing providers, local authorities, and more. We help our customers deliver amazing public services, and we're looking for talented individuals like you to join our team.
Benefits:
- We offer a competitive salary and benefits package, including a generous pension scheme and private medical cover.
- You'll have access to a range of flexible benefits, including 25 days paid holiday and the option to buy or sell additional days.
- We're committed to equality and diversity, and we welcome applications from all communities.
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