Welsh Speaking Customer Service Advisor

4 weeks ago


Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time
Job Description

We are seeking a highly skilled Welsh Language Support Specialist to join our team at NEC Software Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, providing support and guidance in the Welsh language.

Key Responsibilities:

  • Process emergency payments and individual assistance grant applications in a timely and efficient manner.
  • Manage and process data in a fast-paced office environment, ensuring accuracy and attention to detail.
  • Liaise with applicants to process information into the DAF solution, providing clear and concise guidance where necessary.
  • Undertake eligibility checks with the applicant, seeking information direct from the applicant and utilising additional sources for confirmation.
  • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls, in both English and Welsh.
  • Work as part of the team in achieving targets set by the Service Manager, contributing to the delivery of the DAF contract.
  • Deal with incoming and outgoing correspondence relating to Local Welfare Provision, either by telephone, email, or letter.
  • Respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.

Requirements:

  • Welsh Language speaker - Conversional level.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work in a fast-paced office environment, with a high level of accuracy and attention to detail.
  • Ability to comply with Processing Services Customer Charter and work in accordance with the DAF contract.

What We Offer:

  • A competitive salary and benefits package, including an above-average pension scheme.
  • Opportunities for career development and progression within the company.
  • A supportive and inclusive work environment, with a focus on employee well-being.

How to Apply:

If you are a motivated and customer-focused individual with a passion for the Welsh language, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].



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