Welsh Speaking Customer Service Advisor
4 weeks ago
We are seeking a highly skilled Welsh Language Support Specialist to join our team at NEC Software Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, providing support and guidance in the Welsh language.
Key Responsibilities:
- Process emergency payments and individual assistance grant applications in a timely and efficient manner.
- Manage and process data in a fast-paced office environment, ensuring accuracy and attention to detail.
- Liaise with applicants to process information into the DAF solution, providing clear and concise guidance where necessary.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant and utilising additional sources for confirmation.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls, in both English and Welsh.
- Work as part of the team in achieving targets set by the Service Manager, contributing to the delivery of the DAF contract.
- Deal with incoming and outgoing correspondence relating to Local Welfare Provision, either by telephone, email, or letter.
- Respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
Requirements:
- Welsh Language speaker - Conversional level.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to work in a fast-paced office environment, with a high level of accuracy and attention to detail.
- Ability to comply with Processing Services Customer Charter and work in accordance with the DAF contract.
What We Offer:
- A competitive salary and benefits package, including an above-average pension scheme.
- Opportunities for career development and progression within the company.
- A supportive and inclusive work environment, with a focus on employee well-being.
How to Apply:
If you are a motivated and customer-focused individual with a passion for the Welsh language, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].
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