Welsh Language Customer Service Consultant

3 weeks ago


Wrexham, Wrexham, United Kingdom NECSWS Full time
Job Title: Welsh Speaking Customer Service Advisor

Location: Wrexham, UK

Job Type: Full-time

Hours: 37.5 hours per week

About the Role

We are seeking a highly skilled Welsh speaking Customer Service Advisor to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will be responsible for verifying and resolving grant applications against set criteria.

Key Responsibilities:

  • Process emergency payments and individual assistance grant applications
  • Accurately record and manage data in a fast-paced office environment
  • Liaise with applicants to process information into the DAF solution
  • Undertake eligibility checks with applicants and seek information from additional sources for confirmation
  • Comply with the Processing Services Customer Charter when dealing with incoming and outbound calls
  • Work collaboratively with the team to achieve targets set by the Service Manager
  • Deal with incoming and outgoing correspondence relating to Local Welfare Provision
  • Respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner
About You

To be successful in this role, you will require:

  • A conversional level of Welsh language proficiency
  • Excellent communication and interpersonal skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
What We Offer

We pride ourselves on offering an excellent benefits package, including an above-average pension scheme, private medical cover, and a selection of flexible benefits to suit your individual needs.

Additional Information:

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK
  • A Full UK Driving License is required for some roles
  • All offers are subject to satisfactory vetting, financial probity check, references, and occupational health checks

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We are committed to ensuring an inclusive and accommodating experience for all candidates.



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