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Client Care Delivery Manager

1 month ago

Oxford, United Kingdom Acquire Care Full time
Care Package Coordinator Job Description:

We are seeking a motivated and experienced Client Care Delivery Manager to join our team at Acquire Care. In this role, you will be responsible for coordinating the delivery of high-quality care services across Oxford, ensuring that care workers are matched to clients based on their needs and location.

Key Responsibilities:

  • Coordinate care worker records and ensure they are processed and maintained in a timely manner.
  • Update training records and schedule supervisions as required.
  • Develop and implement operational best practices to ensure effective care delivery.
  • Resource new care packages and build on existing ones.
  • Maintain continuity of care for new and existing clients.
  • Ensure digital records are accurate and up-to-date for all clients and care workers.
  • Resolve customer queries promptly and professionally.
  • Ensure all operations comply with company and CQC standards.
  • Perform on-call duties and provide quality assurance.
  • Coordinate medication records.

Requirements:

  • NVQ/QCF level 3 in Care or equivalent.
  • At least 1 year's experience in home care.
  • Knowledge of CQC compliance is essential.
  • Experience in conducting care assessments and motivating care staff.
  • Organized, methodical, and attention to detail.
  • Flexible working schedule and willingness to take on additional responsibilities.

Benefits:

  • Competitive salary: £25,000 - £27,000 per annum.
  • Professional development opportunities.
  • Team-oriented work environment.
  • Modern office facilities in Headington, Oxford.
  • Pension scheme available.