Service Operations Specialist

1 month ago


Maidstone, Kent, United Kingdom CV-Library Full time
Overview:

We're Z-Tech Control Systems, a dynamic and innovative organization providing MEICA support services to the UK's Water, Energy, and Adjacent Market industries.

About the Job:

We're seeking an experienced Delivery Manager to lead growth across our Southern energy distribution customer base. As a key member of our Energy Business Unit, you'll work closely with the Operations Manager to ensure current contracts meet requirements, develop new clients and business opportunities, support recruitment, and maximize revenue and profit.

Main Responsibilities:
  • Manage the delivery of services and contracts across our main customers, taking responsibility for performance, resources, health and safety, quality, and profitability.
  • Support in the preparation of tender and bid documents for the Energy Business Unit opportunities.
  • Liaise with clients to ensure positive constructive relationships based on long-term partnerships.
  • Develop site-specific policies and operational procedures that fit with the company's value framework and match the requirements of the client.
  • Manage and develop staff, ensuring a positive employment culture, effective training strategies, and high retention levels.
  • Monitor performance and provide formal monthly reports to the client confirming compliance with the requirements of the contract and identifying issues, risks, and opportunities.
  • Provide the highest standard of Health and Safety by supervision, good management practices, inspections, and monitoring.
  • Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the business unit.
  • Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, and actively recover WIP in line with timescales.
Our Benefits:
  • Estimated salary range: £57,000 - £62,000 per annum
  • Generous holiday package: 25 days plus 8 bank holidays
  • Pension scheme
  • Life Assurance
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Refer a Friend Scheme
  • Exclusive access to the 'My Rewards' portal


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