Front Desk Assistant Manager

2 weeks ago


London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time
About Our Team

At Mandarin Oriental Hotel Group, we strive to create memorable experiences for our guests by exceeding their expectations. As a Front Desk Assistant Manager, you will play a vital role in ensuring seamless guest interactions and driving team success.

Key Responsibilities
  • Develop and maintain comprehensive knowledge of hotel features, services, and operations, ensuring smooth guest interactions.
  • Collaborate with colleagues across departments to resolve issues and provide exceptional guest experiences.
  • Distribute important information to guests in a timely and efficient manner, utilizing various communication channels.
  • Manage and maintain accurate records, including guest preferences and special requests.
Requirements

To thrive as a Front Desk Assistant Manager, you must possess:

  • A senior school qualification or equivalent.
  • A minimum of 2 years' experience working in a 5-star hotel environment, with a focus on customer service and team leadership.
  • Strong Microsoft Office skills, including proficiency in PSMS and HotSOS.
  • Excellent verbal and written communication skills in English, with fluency in Arabic or other languages highly valued.
  • Strong interpersonal and organizational skills, enabling effective multitasking and prioritization in a fast-paced environment.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays, as needed.

We offer a competitive salary range of $45,000 - $65,000 per annum, commensurate with experience. If you are a motivated and results-driven individual who excels in a fast-paced environment, we invite you to join our team


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