Front Desk Assistant

5 days ago


London, Greater London, United Kingdom The Cumberland Full time

The Role

We are seeking a highly skilled and enthusiastic individual to join our Front of House Team as a Front Desk Assistant. As a key member of our team, you will be responsible for providing exceptional service to our guests from the moment they arrive to the moment they leave.

Key responsibilities will include assisting with check-in and check-out, handling guest queries, and anticipating their needs to deliver a truly personalized experience.

As a Front Desk Assistant, you will work a shift rota, which may include early shifts and late shifts. You will need to be comfortable working five days out of seven.

What we look for

  • Passionate about delivering high levels of service
  • Comfortable in a front-line role facing the public
  • Empathetic and able to build relationships
  • An open personality who is relaxed and natural in their interactions
  • Accurate with good attention to detail
  • Able to work effectively as part of a team
  • Previous experience in a fast-paced service environment

What's in it for you?

  • Great development opportunities within The Cumberland
  • Discounted rates on hotel rooms, food, and drink across The Clermont Hotel Group
  • Interest-free season ticket loans
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Paid volunteering days
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7
  • Access to discounts and cashback through a huge range of retailers and service providers


  • London, Greater London, United Kingdom Front Recruitment Full time

    Job Title: Corporate Front Desk AdministratorWe are seeking a highly skilled and experienced Corporate Front Desk Administrator to join our team at Front Recruitment.Job Summary: The successful candidate will provide exceptional front-of-house support to our clients, ensuring a seamless and professional experience.Key Responsibilities:Manage the switchboard...


  • London, Greater London, United Kingdom Henrietta Street Hotel LTD Full time

    Job Title: Hotel Receptionist at Henrietta HotelLocation: Covent Garden, LondonWe are seeking a highly skilled and motivated Hotel Receptionist to join our team at Henrietta Hotel. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service, managing front desk operations, and ensuring a seamless guest...


  • London, Greater London, United Kingdom The Standard Hotel Full time

    Front Desk RepresentativeThe Standard Hotel is seeking a Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.Your RoleAs a Front Desk Representative, you will be responsible for:Providing warm and welcoming...

  • Front Desk Manager

    4 weeks ago


    London, Greater London, United Kingdom Marriott International Full time

    Key Responsibilities:As Assistant Manager, Front Desk, you will be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Office Manager. Your primary responsibilities will include leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and...


  • London, Greater London, United Kingdom One Avenue Group Full time

    Job DescriptionWe are seeking a highly skilled and professional Front Desk Coordinator to join our team at One Avenue Group. As the first point of contact for clients and visitors, you will play a vital role in ensuring a positive and memorable experience when entering our space.The ideal candidate will have previous experience in a receptionist or front...


  • London, Greater London, United Kingdom Morgans Originals Full time

    About Morgans OriginalsMorgans Originals is a dynamic hospitality group rooted in iconic cultural legacy. With a collection of independent hotels, each one-of-a-kind property shares a common culture and community that makes every stay unique.We celebrate a love for the glamorous heydays and the magic of a Friday night where time disappears.Role OverviewThis...

  • Front Desk Assistant

    2 weeks ago


    London, Greater London, United Kingdom 5 Hertford Street Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Assistant to join our team at 5 Hertford Street, a prestigious private members club located in the heart of London's Mayfair.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in hospitality.

  • Front Desk Manager

    4 weeks ago


    London, Greater London, United Kingdom Roka Restaurants Full time

    We are seeking a highly skilled Front Desk Manager to join our team at Roka Charlotte Street. Our Front Desk Managers are the face of our restaurant, providing exceptional customer service and ensuring a seamless experience for our guests.The requirementsA passion for delivering exceptional guest experiences and a commitment to excellencePrevious experience...

  • Front Desk Manager

    3 weeks ago


    London, Greater London, United Kingdom Il Gattopardo LTD Full time

    We are seeking a highly skilled and experienced Front Desk Manager to join our team at Il Gattopardo LTD.About the Role:The successful candidate will be responsible for leading our front desk operations, managing the reception team, and delivering exceptional customer service to our guests.Key Responsibilities:Team Leadership: Supervise, train, and motivate...


  • London, Greater London, United Kingdom Next Employment Ltd Full time

    Next Employment Ltd seeks an experienced Front Desk Coordinator to provide exceptional support to our clients. This role requires a professional, friendly, and organized individual to handle reception duties and administrative tasks.Key Responsibilities:Manage front desk operations, including greeting visitors, answering phone calls, and directing...


  • London, Greater London, United Kingdom Royal Automobile Club Ltd Full time

    The Royal Automobile Club Ltd is seeking a highly skilled and experienced Front Desk Operations Manager to join our team at our Pall Mall clubhouse in London. As a key member of our front office team, you will be responsible for maintaining the smooth day-to-day running of the reception, concierge, and day duty manager operations.Key Responsibilities:Assist...


  • London, Greater London, United Kingdom HSBC Innovation Banking Full time

    Job Title: Front Desk CoordinatorJob SummaryWe are seeking a highly organized and efficient Front Desk Coordinator to join our team at HSBC Innovation Banking. As a key member of our administrative team, you will be responsible for managing the front-of-house services, handling incoming calls, and providing administrative support.Main...


  • London, Greater London, United Kingdom One Avenue Group Full time

    Front Desk CoordinatorOne Avenue Group is seeking a highly organized and professional Front Desk Coordinator to provide exceptional customer service and support to our clients and visitors. As the first point of contact, you will play a crucial role in ensuring a positive and memorable experience when entering our space.Your responsibilities will...

  • Front Desk Associate

    4 weeks ago


    London, Greater London, United Kingdom Henrietta Street Hotel LTD Full time

    Job OverviewWe are seeking a highly skilled and motivated Front Desk Associate to join our team at Henrietta Street Hotel LTD.Key ResponsibilitiesGuest ServicesProvide exceptional customer service to all guests, ensuring a warm and welcoming experience.Respond to guest inquiries and requests in a timely and professional manner.Front Desk OperationsManage the...


  • London, Greater London, United Kingdom PPHE Hotel Group Full time

    Job Title: Front Desk AssociateEstimated Salary: £26,000 - £30,000 per annum, depending on experiencePark Plaza is looking for a friendly and efficient Front Desk Associate to join our team. As the first point of contact for our guests, you will create a warm and welcoming atmosphere, provide exceptional service, and ensure a smooth check-in and check-out...

  • Front Desk Manager

    5 days ago


    London, Greater London, United Kingdom Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Service Supervisor to join our team at Marriott International. This role is responsible for ensuring exceptional customer service, maximizing financial performance, and supporting management of the Front Desk team.Key ResponsibilitiesSupporting Management of Front Desk Team:Utilize strong interpersonal and...


  • London, Greater London, United Kingdom Office Collective Full time

    About the Role:We are seeking a highly skilled and enthusiastic Front Desk Administrator to join our team at Office Collective. As a Front Desk Administrator, you will be the first point of contact for our guests and tenants, providing exceptional customer service and ensuring a warm and welcoming environment.Your key responsibilities will include personally...


  • London, Greater London, United Kingdom Morgans Originals Full time

    The ideal candidate will have previous experience in a public contact position, preferably in a Front Desk/Reception role, and be comfortable using Microsoft Office.We are looking for a highly skilled and organized individual to join our team as a Front Desk Agent at Morgans Originals.Key Responsibilities:Manage front desk operations, including checking in...


  • London, Greater London, United Kingdom RBH Full time

    About RBH Hospitality ManagementWe are a leading hospitality management company that prides itself on delivering exceptional guest experiences. Our team is passionate about creating a welcoming environment for our guests, and we're always looking for talented individuals to join us.Salary DetailsThe salary for this role is £24,958 per annum, plus...


  • London, Greater London, United Kingdom NOVOTEL Full time

    Job SummaryWe are seeking an experienced Front Desk Operations Manager to support the management team in ensuring exceptional guest experiences.About the RoleAs a Front Desk Operations Manager, you will be responsible for overseeing the day-to-day operations of the front desk, handling guest complaints, and implementing new procedures to improve service...