Claims Specialist

3 days ago


Wallasey, Wirral, United Kingdom Auger Full time

At Auger, we are seeking a highly skilled Claims Specialist to oversee the technical and customer service aspects of drainage, watermains, subsidence, and off-mains drainage for household and commercial insurance claims. The successful candidate will be responsible for managing claims in a timely and cost-effective manner while maintaining high levels of customer service.

The attractive starting salary is £22,308 with a 5% pension contribution. Additional benefits include an annual profit share bonus paid in November, circa £2,250, and 22 days' annual leave plus 8 statutory bank holidays. Compressed working arrangements are offered to improve work-life balance and provide more long weekends away from work.

The role involves:

  • Project Planning: Developing comprehensive project plans, defining objectives, determining timelines, and creating budgets.
  • Customer Service: Helping Auger maintain first-class service delivery by managing customer expectations and improving customer satisfaction throughout the lifecycle of a claim.
  • Resource Allocation: Managing resources efficiently, including materials, equipment, and labour, to ensure seamless project progression while adhering to budget constraints.


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