Support Worker

5 months ago

Wallasey, United Kingdom Forum Housing Association Full time

Support Worker

**MISSION STATEMENT**
- “It’s all about You.”_

**Key Tasks**

1. Working within key-working arrangements, progressing person centred plans towards move on and independent living.

2. To promote Service User economic wellbeing, including maximising income and minimising loss for the Association.

3. Promote partnership working and signposting to services, enabling Service Users to meet their desired outcomes and aspirations.

4. To have joint responsibility for the provision of high-quality housing management functions.

**Responsibilities**:
**1. Working within key-working arrangements, progressing person centred plans towards move on and independent living.**

1.1 In conjunction with Association Services, ensure all administrative tasks are completed and that the necessary documents are fully completed and where necessary signed by the Service User in accordance with the Association’s policy and procedures.

1.2 Have responsibility for individual case management, utilising the Mainstay Gateway system (if applicable) and Association policy, procedure and processes in relation to allocation and move in, support planning, risk management and outcome and impact framework.

1.3 Managing a caseload - to support, develop and coach Service Users to achieve and maintain sustainable outcomes in a wide range of areas, including sustaining accommodation, health and well-being, education, training and employment.

1.4 To facilitate and attend internal case reviews, contribute to external meetings and statutory case reviews, and progress assessment and referrals as appropriate.

1.6 To ensure all records are up to date, accurate and compliant, and incorporated within the Service User personal file, giving due regard to any Housing Management and Risk Management Systems and in line with the Association’s policy and procedures.

1.7 With case lead responsibility, provide case studies and progression reports as required and to timescales.

2. **To promote Service User Economic Wellbeing, including maximising income and minimising loss for the Association.**

2.1 To ensure Service Users secure both personal income and housing benefit by assisting with:
- On-line personal benefit claims i.e. Universal Credit, ESA etc
- Completing on-line Housing Benefit claims

2.2 To participate in the collection of all rental income including Housing Benefit, Direct Charge and current or former Rent Arrears by utilising the associated policies and processes.

2.3 To support the collection of any associated debt due to an act of vandalism in-line with the Associations policy and procedure.

**3. Promote partnership working and signposting to services, enabling Service Users to meet their desired outcomes and aspirations.**

3.1 Strong engagement with Service Users, with effective activity planning, good communication and the use of an asset-based approach.

3.2 To participate in Resident meetings, to consult and encourage positive take up of internal and external programmes of activity.

3.3. Work closely with specialist colleagues and Association departments, promoting relevant initiatives/activities and encouraging attendance at such events.

3.4 To develop, strengthen and promote relationships with partner agencies, signposting Service Users to enable them to meet their desired outcomes and aspirations. This may also include
- Having knowledge of and utilising referral pathways for services
- Attendance at networking and promotional events as and when required
- Promotion of positive community engagement

**4. To have joint responsibility for the provision of high-quality housing management functions.**

4.1 To welcome Service Users and provide excellent customer service at all times by informing them of the provisions available within the Association.

4.2 To supervise the admission and departure of Service Users including responsibility for completion of all associated administration.

4.3 To maintain exemplary community and neighbour relations through effective communication and specifically high-quality incident management.

4.4 To comply with all Health and Safety and Safeguarding arrangements, and to educate Service Users in the understanding of their responsibilities in these areas, including compliance with rules that relate to the project.

4.5 Effective void performance and management in accordance with Association performance targets, including assisting with the joint cleaning and preparation of flats/rooms for occupation, when applicable.

4.6 To jointly maintain the hygiene of all office and communal areas, reporting repairs, effective and timely response to all requests made and that all complaints are recorded and progressed.

**5. General**

5.1 To participate in any training that may be considered necessary in developing the work, including attendance at Team Meetings.

5.2 Strict adherence to confidentiality, particularly in the details of Service Users and staff is required at all times.

5.

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