Phone Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled Customer Care Agent to join our team at Auger. As a key member of our team, you will be responsible for managing incoming calls and email queries while providing exceptional customer service.
About the Role
The ideal candidate will have excellent communication skills, be able to work well under pressure, and maintain a positive attitude in a fast-paced environment.
Key Responsibilities
- Answer basic customer queries related to the claims process and company services.
- Transfer customers to their dedicated claims teams promptly and accurately.
- Maintain clear records on claims of inbound correspondence with all parties involved.
Requirements
- A clear basic DBS check
- Passionate about delivering outstanding customer service
- Ability to work well as part of a team
What We Offer
- Competitive hourly rate: £18.44, plus 5.5% pension contribution
- Annual profit share bonus paid in November
- Westfield Health Cash-back Plan
- Modern contemporary office environment
- Frequent social events
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