Technical Support Specialist
1 week ago
At Intec Select, we are seeking an experienced 2nd Line Support Analyst to join our team in Kent. As a key member of our consultancy, you will be responsible for providing technical support to our clients and ensuring timely resolution of issues.
Key Responsibilities:
- Manage and resolve tickets through technical expertise and effective communication.
- Provide technical support to end-users, including installation, configuration, and troubleshooting of hardware, software, and peripheral devices.
- Be a point of escalation for first-line support calls and maintain a high level of technical ability to share within the team.
- Maintain a professional demeanor and high level of professional responsibility.
Required Skills and Experience:
- Microsoft Exchange
- Active Directory
- Cloud (Azure, AWS, or Google Cloud)
- SCCM
- Office 365
- Mobile Device Management
- Intune
- Windows Servers (full range)
- Server Virtualisation (HyperV/VMWare)
- Local Area Networking
- Symantec Products
- Cisco LAN/WAN (routers, switches, ASAs)
- Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers, and firewalls
- Citrix (XenApp/XenDesktop)
Benefits:
- £38,000 - £55,000 Basic Salary
- Excellent Benefits Package
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