Technical Support Specialist

1 week ago


Kent, United Kingdom Intec Select Full time
Job Title: 2nd Line Support Analyst

At Intec Select, we are seeking an experienced 2nd Line Support Analyst to join our team in Kent. As a key member of our consultancy, you will be responsible for providing technical support to our clients and ensuring timely resolution of issues.

Key Responsibilities:

  • Manage and resolve tickets through technical expertise and effective communication.
  • Provide technical support to end-users, including installation, configuration, and troubleshooting of hardware, software, and peripheral devices.
  • Be a point of escalation for first-line support calls and maintain a high level of technical ability to share within the team.
  • Maintain a professional demeanor and high level of professional responsibility.

Required Skills and Experience:

  • Microsoft Exchange
  • Active Directory
  • Cloud (Azure, AWS, or Google Cloud)
  • SCCM
  • Office 365
  • Mobile Device Management
  • Intune
  • Windows Servers (full range)
  • Server Virtualisation (HyperV/VMWare)
  • Local Area Networking
  • Symantec Products
  • Cisco LAN/WAN (routers, switches, ASAs)
  • Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers, and firewalls
  • Citrix (XenApp/XenDesktop)

Benefits:

  • £38,000 - £55,000 Basic Salary
  • Excellent Benefits Package


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