Customer Service Team Lead
2 weeks ago
Salary: £28,000 plus 10% discretionary bonus
Shifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00
We are seeking a Customer Service Executive to join our fast-growing team in Hook. The ideal candidate will have a proven track record of achieving and exceeding customer service and productivity KPIs.
Key Responsibilities:
- Handle queries from customers through email, calls, and live chat, both outbound and inbound.
- Provide world-class service to customers, ensuring their needs are met and exceeded.
- Work collaboratively with the team to achieve business objectives and improve customer satisfaction.
- Identify and implement process improvements to increase efficiency and productivity.
Requirements:
- Proven experience in customer services and financial services is desirable.
- Experience in sales through service is desirable.
- Customer-obsessed and determined to deliver world-class service.
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