Technical Support Specialist Opportunity

4 weeks ago


Oxford, Oxfordshire, United Kingdom Digital Waffle Full time £25,000
About the Role

Digital Waffle is seeking a skilled 1st Line Support Engineer to join our IT team. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.

The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. You will be working closely with our clients to resolve technical issues and provide ongoing support.

Key Responsibilities:

  • Providing technical support and assistance to clients via phone, email, or in-person.
  • Resolving technical issues and troubleshooting problems with hardware and software.
  • Installing and configuring new hardware and software.
  • Developing and maintaining documentation and knowledge base.

Requirements:

  • Strong technical skills, including proficiency in Windows 10 and Windows 11.
  • Excellent communication and interpersonal skills.
  • Proactive approach to problem-solving.

We offer a competitive salary and a range of benefits, including health and wellbeing programs, work-life balance initiatives, and opportunities for professional growth and development.

Estimated Salary: £25,000 - £30,000 per annum.



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