Technical Support Specialist

21 hours ago


Oxford, Oxfordshire, United Kingdom Glen Callum Associates Full time

Job Overview

Glen Callum Associates is a well-established business with an international presence, boasting a warm team-oriented culture. We are seeking a skilled Service Engineer to support the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.

This role would be suitable for a mechanic, vehicle technician, Technical Maintenance Engineer, or Air Conditioning Engineer/Refrigeration Engineer looking to apply their technical skills in a different capacity. As a Service Engineer, you will join a dynamic team that values innovation and customer satisfaction.

About the Salary

The salary for this position is approximately £31,000-£35,000 per annum (including benefits) - pension scheme, company vehicle, mobile phone allowance, 22 days annual leave (plus bank holidays).

Key Responsibilities

  1. Service, calibrate, and repair our products with attention to detail and high quality standards.
  2. Complete job sheets detailing customer information, issues found, work carried out, and spare parts used.
  3. Liaise with the Aftersales Support team on service and repair requests, providing timely updates.
  4. Assist with in-house service and repair work for AC machinery equipment during quieter periods.
  5. Support sales team with product installations and deliver basic product training as required.
  6. Offer technical and product support to customers regarding equipment.
  7. Possess proficient technical knowledge of automotive systems, including diagnostics and AC units.
  8. Proficient in Microsoft Office and general computer use.

Your Benefits

  • Pension scheme
  • Company vehicle
  • Mobile phone allowance
  • 22 days annual leave (plus bank holidays)
  • Hybrid/remote working options


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