Director of Patient Experience and Engagement

2 weeks ago


Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

Patient Experience and Engagement Lead

Norfolk and Norwich University Hospital is seeking a highly skilled and experienced professional to lead the Patient Experience and Engagement function. The successful candidate will be responsible for driving forward the trust patient experience and engagement agenda to improve the way patients experience care at NNUH.

Key Responsibilities:

  • Support the Associate Director to lead the Patient Engagement and Experience function
  • Implement a Trust-wide Patient Engagement & Experience Strategy
  • Assume responsibility for the internal Trust functions of the formal Complaints and Patient Advice and Liaison Service (PALS)
  • Support the directorates in managing complaints and concerns at a local level
  • Be responsible for the Patient Engagement & Equalities Team
  • Collate data, report, and liaise with the Parliamentary and Health Service Ombudsman Office
  • Collate FFT and other feedback data and report


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