Head of Patient Experience and Engagement

2 weeks ago


Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time
Job Title: Head of Patient Experience and Engagement


As a key member of the patient experience and engagement team, you will support the Associate Director in leading the Patient Engagement and Experience function in driving forward the trust's patient experience and engagement agenda to improve the way patients experience care at Norfolk and Norwich University Hospital.


Key Responsibilities:

  • Support the implementation of a Trust-wide Patient Engagement & Experience Strategy.
  • Assume responsibility for the internal Trust functions of the formal Complaints and Patient Advice and Liaison Service (PALS) and support the directorates in managing complaints and concerns at a local level.
  • Be responsible for the Patient Engagement & Equalities Team.
  • Ensure the collation of data, reporting, and liaison with the Parliamentary and Health Service Ombudsman Office, as well as ensuring the collation of FFT and other feedback data and reporting.


This is an exciting opportunity to make a real difference in the patient experience and engagement at Norfolk and Norwich University Hospital.



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