Head of Patient Experience and Engagement

4 weeks ago

Norwich, Norfolk, United Kingdom NHS Full time
About the Role

We are seeking a highly experienced and skilled professional to lead our Patient Experience and Engagement function. As Head of Patient Experience and Engagement, you will be responsible for driving forward the trust's patient experience and engagement agenda to improve the way patients experience care at NNUH.

Key Responsibilities
  • Provide senior leadership for Patient Advice and Liaison Service (PALS) and Complaints, Patient Engagement & Experience/Equalities.
  • Support the implementation of a Trust-wide Patient Engagement & Experience Strategy.
  • Assume responsibility for the internal Trust functions of the formal Complaints and Patient Advice and Liaison Service (PALS).
  • Collate and report FFT and other feedback data.
Person Specification
  • Educated to degree level with relevant postgraduate professional qualifications.
  • Recognised management or leadership training and/or equivalent experience at band 7 or above.
Requirements
  • Experience of leading and managing departments and staff, including budget management and HR duties.
  • Senior leadership/management experience in a complex acute healthcare organisation.
  • Experience of working with patient leaders and groups to co-design service improvements.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and innovative organisation.
  • A supportive and collaborative team environment.

  • Head of Patient Experience and Engagement

    2 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    Job Title: Head of Patient Experience and EngagementAs a key member of the patient experience and engagement team, you will support the Associate Director in leading the Patient Engagement and Experience function in driving forward the trust's patient experience and engagement agenda to improve the way patients experience care at Norfolk and Norwich...

  • Head of Patient Experience and Engagement

    2 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    Job Title: Head of Patient Experience and EngagementAs a key member of the patient experience and engagement team, you will support the Associate Director in leading the Patient Engagement and Experience function in driving forward the trust's patient experience and engagement agenda to improve the way patients experience care at Norfolk and Norwich...

  • Head of Patient Experience and Engagement

    2 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced and skilled professional to lead our Patient Experience and Engagement function. As Head of Patient Experience and Engagement, you will be responsible for driving forward the trust's patient experience and engagement agenda to improve the way patients experience care at NNUH.Key ResponsibilitiesLead the development...

  • Head of Patient Experience and Engagement

    2 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced and skilled professional to lead our Patient Experience and Engagement function. As Head of Patient Experience and Engagement, you will be responsible for driving forward the trust's patient experience and engagement agenda to improve the way patients experience care at NNUH.Key ResponsibilitiesLead the development...

  • Head of Patient Experience and Engagement

    4 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    Job Title: Head of Community ManagementAs a key member of our patient experience and engagement team, you will play a vital role in driving forward the trust's patient experience and engagement agenda. Your primary responsibility will be to lead the Patient Engagement and Experience function, ensuring that our patients receive the highest level of care and...

  • Head of Patient Experience and Engagement

    4 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    Job Title: Head of Community ManagementAs a key member of our patient experience and engagement team, you will play a vital role in driving forward the trust's patient experience and engagement agenda. Your primary responsibility will be to lead the Patient Engagement and Experience function, ensuring that our patients receive the highest level of care and...

  • Head of Patient Experience and Engagement

    3 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    Job Title: Head of Community ManagementAs a key member of our patient experience and engagement team, you will play a vital role in driving forward the trust's patient experience and engagement agenda. Your primary responsibility will be to lead the Patient Engagement and Experience function, ensuring that our patients receive the highest level of care and...

  • Head of Patient Experience and Engagement

    3 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    Job Title: Head of Community ManagementAs a key member of our patient experience and engagement team, you will play a vital role in driving forward the trust's patient experience and engagement agenda. Your primary responsibility will be to lead the Patient Engagement and Experience function, ensuring that our patients receive the highest level of care and...

  • Head of Patient Experience and Engagement

    3 weeks ago

    Norwich, Norfolk, United Kingdom NHS Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Patient Experience and Engagement function. As Head of Patient Experience and Engagement, you will be responsible for driving forward the trust's patient experience and engagement agenda to improve the way patients experience care at NNUH.Key ResponsibilitiesLead the...

  • Head of Patient Experience and Engagement

    3 weeks ago

    Norwich, Norfolk, United Kingdom NHS Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Patient Experience and Engagement function. As Head of Patient Experience and Engagement, you will be responsible for driving forward the trust's patient experience and engagement agenda to improve the way patients experience care at NNUH.Key ResponsibilitiesLead the...

  • Head of Patient Experience and Engagement

    2 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    Patient Experience and Engagement LeaderAs a key member of the patient experience and engagement team, you will support the Associate Director to lead the Patient Engagement and Experience function in driving forward the trust patient experience and engagement agenda to improve the way patients experience care at NNUH. Key Responsibilities:Support the...

  • Director of Patient Experience and Engagement

    2 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    Patient Experience and Engagement LeadNorfolk and Norwich University Hospital is seeking a highly skilled and experienced professional to lead the Patient Experience and Engagement function. The successful candidate will be responsible for driving forward the trust patient experience and engagement agenda to improve the way patients experience care at...

  • Patient Experience Facilitator

    2 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    Patient Experience FacilitatorWe are seeking a skilled Patient Experience Facilitator to join our team at Norfolk and Norwich University Hospitals NHS Foundation Trust. As a key member of our Patient Engagement & Experience Team, you will play a vital role in ensuring that our patients receive the highest quality care and experience.Your primary...

  • Patient Safety and Experience Manager

    2 months ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    About the RoleWe are seeking a highly skilled and experienced Clinical Quality Improvement Lead to join our Quality Improvement and Clinical Excellence Team at the Norfolk and Norwich University Hospital.Key ResponsibilitiesSupport and facilitate ward and departmental teams in ensuring that the highest standards of clinical care are continuously measured and...

  • Patient Safety and Experience Manager

    2 months ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    About the RoleWe are seeking a highly skilled and experienced Clinical Quality Improvement Lead to join our Quality Improvement and Clinical Excellence Team at the Norfolk and Norwich University Hospital.Key ResponsibilitiesSupport and facilitate ward and departmental teams in ensuring that the highest standards of clinical care are continuously measured and...

  • Patient Experience Manager

    1 month ago

    Norwich, Norfolk, United Kingdom Wales Medicines Strategy Group Full time

    Job OverviewWe are seeking a highly skilled and experienced Patient Experience Manager to join our team at NHS Norfolk and Waveney Integrated Care Board. As a key member of our Patient Experience team, you will play a vital role in ensuring that patients receive high-quality care and that their concerns are addressed in a timely and effective manner.The...

  • Patient Experience Manager

    1 month ago

    Norwich, Norfolk, United Kingdom Wales Medicines Strategy Group Full time

    Job OverviewWe are seeking a highly skilled and experienced Patient Experience Manager to join our team at NHS Norfolk and Waveney Integrated Care Board. As a key member of our Patient Experience team, you will play a vital role in ensuring that patients receive high-quality care and that their concerns are addressed in a timely and effective manner.The...

  • Customer Experience Account Manager

    1 week ago

    Norwich, Norfolk, United Kingdom Norfolk Chambers of Commerce Full time

    About UsNorfolk Chambers of Commerce is a dynamic organization dedicated to supporting and connecting businesses in Norfolk. We're looking for a talented individual to join our team as a Customer Experience Account Manager.Key ResponsibilitiesAs a Customer Experience Account Manager, you will be responsible for developing and maintaining relationships with...

  • Patient Care Assistant

    4 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    Job DetailsWe are seeking a highly organized and detail-oriented individual to join our team as a Patient Coordinator at Norfolk and Norwich University Hospital.Key ResponsibilitiesProvide administrative support to the Ward Manager and nursing staff in the admission, transfer, and discharge of patients.Greet and direct visitors, including patients,...

  • Patient Care Assistant

    4 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    Job DetailsWe are seeking a highly organized and detail-oriented individual to join our team as a Patient Coordinator at Norfolk and Norwich University Hospital.Key ResponsibilitiesProvide administrative support to the Ward Manager and nursing staff in the admission, transfer, and discharge of patients.Greet and direct visitors, including patients,...