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Professional Conduct Manager
2 months ago
FJWilson Talent Services is seeking an experienced Professional Conduct Manager to join their team for a 10-week temporary assignment (possibility of being extended, depending on the circumstances).
Job Summary:The ideal candidate will possess a high level of accuracy and attention to detail, as this role involves thorough review of forms and documentation, ensuring any missing information is promptly addressed with the concerned parties.
Key Responsibilities:- Manage the inquiry process from initial complaint submission through to case resolution, guiding complainants through the necessary steps and ensuring all required documentation is provided.
- Collaborate closely with the relevant committee, distributing cases for assessment and monitoring progress.
- Facilitate communication with all parties involved, including corresponding with witnesses and compiling comprehensive case files for presentation to the committee.
- Prepare for and participate in meetings, providing detailed updates on case statuses and assisting in writing case decisions based on the committee's discussions.
- Ensure compliance with timelines and documentation standards mandated by the organisation, keeping all stakeholders updated on case progress.
- Maintain accurate records in Excel and other platforms for tracking and updating ongoing cases, diligently managing sensitive and confidential information.
- High level of accuracy and attention to detail.
- Proven time management skills, managing multiple cases simultaneously while adhering to strict deadlines.
- Strong communication skills, effectively engaging with emotional or distressed parties, ensuring clarity and professionalism, and managing their expectations.
- Exceptional organisational skills, coordinating with professional conduct committee members and various stakeholders, efficiently allocating tasks, monitoring case progress, and following up accordingly.
- Resilience under pressure, working in a high-pressure environment without becoming intimidated by challenging interactions or circumstances.
- Knowledge of GDPR and Data Protection legislation.
- Understanding of codes of conduct and disciplinary procedures within a professional context.
- Commitment to equality of opportunity and valuing diversity.
- Degree or equivalent vocational qualification.
- Membership in a relevant professional body.
- Experience working in a professional or regulatory body in a conduct-related role.
For a confidential conversation with FJWilson Talent before applying, please contact us on or email us at our email address.
FJWilson Talent Services is acting as Employment Agency in relation to this PAYE temporary role (we work with our partner, Pendragon PEO Ltd, who acts as the Employment Business)
We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for the assignment advertised.
