Service Delivery Lead
4 days ago
As a Service Delivery Lead, you will be responsible for ensuring that the Services provided by Transputec to its customers are delivered to the highest standards, exceeding customer expectations in terms of quality and SLA compliance while maintaining healthy profit margins.
About the RoleThis role reports directly to the Head of Services and is crucial in driving the success of our Services business. You will develop and maintain strong relationships with assigned clients, ensure that SLAs are in place, and deliver high-quality services within agreed timelines.
Main Responsibilities:- P&L responsibility for the Services you manage
- Developing and maintaining relationships with assigned clients
- Ensuring that SLAs are in place with assigned clients and delivering services within agreed timelines
- Providing advice and guidance on technical matters concerning the provision of Services
- To ensure that Services operate to ITIL Best Practice recommendations and provide advice and guidance relating to industry best practices in Service Delivery and Service Support disciplines
- Analysis of data generated by the Service (i.e., tickets, telephony, events, etc.) to identify trends leading to improvements in service delivery and/or additional revenue opportunities
- Assisting with the transition of new Services
- Monitoring customer satisfaction levels, responding to queries, and any complaints, escalating where necessary, and ensuring that corrective action is performed as required
Transputec Ltd is a leading Managed IT Services and Cyber Security Services company that helps businesses succeed and protect their value. We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus benefits.
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