Service Delivery Lead

4 days ago


Wembley, United Kingdom Transputec Ltd Full time

As a Service Delivery Lead, you will be responsible for ensuring that the Services provided by Transputec to its customers are delivered to the highest standards, exceeding customer expectations in terms of quality and SLA compliance while maintaining healthy profit margins.

About the Role

This role reports directly to the Head of Services and is crucial in driving the success of our Services business. You will develop and maintain strong relationships with assigned clients, ensure that SLAs are in place, and deliver high-quality services within agreed timelines.

Main Responsibilities:
  • P&L responsibility for the Services you manage
  • Developing and maintaining relationships with assigned clients
  • Ensuring that SLAs are in place with assigned clients and delivering services within agreed timelines
  • Providing advice and guidance on technical matters concerning the provision of Services
  • To ensure that Services operate to ITIL Best Practice recommendations and provide advice and guidance relating to industry best practices in Service Delivery and Service Support disciplines
  • Analysis of data generated by the Service (i.e., tickets, telephony, events, etc.) to identify trends leading to improvements in service delivery and/or additional revenue opportunities
  • Assisting with the transition of new Services
  • Monitoring customer satisfaction levels, responding to queries, and any complaints, escalating where necessary, and ensuring that corrective action is performed as required

Transputec Ltd is a leading Managed IT Services and Cyber Security Services company that helps businesses succeed and protect their value. We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus benefits.



  • Wembley, United Kingdom CPR Full time

    Job Description:We are seeking a skilled Delivery and Commissioning Lead to oversee the management and commissioning of large-scale projects, including mechanical and electrical services, responsive repairs, maintenance, and planned refurbishment works. The successful candidate will be responsible for ensuring that projects meet agreed outcomes, CPR...


  • Wembley, United Kingdom Transputec Ltd Full time

    This Leadership Role in Service Excellence offers the perfect opportunity for a skilled Service Delivery Manager to take their career to the next level. As a leader, you will be responsible for driving service excellence, improving processes, and increasing customer satisfaction.About the CompanyTransputec Ltd is a leading Managed IT Services and Cyber...


  • Wembley, United Kingdom evolutio Care Innovations Limited Full time

    Clinical Service Delivery Director PositionEvolutio is looking for an exceptional Clinical Service Delivery Director to lead our team of healthcare professionals. As a key member of our management team, you will be responsible for delivering high-quality ophthalmology services to NHS and self-pay patients.Main ResponsibilitiesDevelop and implement policies...


  • Wembley, United Kingdom Transputec Ltd Full time

    Transputec Ltd is a leading Managed IT Services and Cyber Security Services company, committed to helping businesses succeed.About the JobThis is an exciting opportunity for a skilled Service Delivery Manager to join our team. The role reports to the Head of Services and involves ensuring that services are delivered to the highest standards, exceeding...

  • Delivery Specialist

    3 months ago


    Wembley, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Delivery Driver OpportunityWe are seeking a reliable and skilled Delivery Driver to join our logistics team in Wembley, United Kingdom. As a key member of our team, you will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver goods...


  • Wembley, United Kingdom Transputec Ltd Full time

    Transputec Ltd is seeking an experienced Solution Delivery Executive to join our team. As a key member of our Services team, you will be responsible for ensuring that our Services meet the highest standards of quality and SLA compliance.About the RoleThis role reports directly to the Head of Services and involves developing and maintaining strong...


  • Wembley, United Kingdom Bennett and Game Recruitment LTD Full time

    Data Centre Commissioning Expert RequiredBennett and Game Recruitment LTD is seeking an experienced Data Centre Commissioning Engineer to join our client's team. As a key member of the Data Centre Delivery Team, you will play a vital role in ensuring the smooth delivery of projects.

  • Delivery Driver

    6 months ago


    Wembley, United Kingdom NewG Logistics LTD Full time

    **NewG Logistics LTD is a leading global logistics company that operates the largest network of short-term storage and distribution centers in the industry. We offer a full range of services to our customers. Our customer-focused, responsive**, **and honest staff will take care of our customers’ needs promptly and correctly. Our team members are highly...


  • Wembley, United Kingdom Euro Car Parts Limited Full time

    Job Description: We are seeking a highly skilled and motivated Automotive Parts Logistics Coordinator to join our team at Euro Car Parts Limited. As a key member of our Fleet team, you will play a vital role in delivering exceptional customer service and driving operational efficiency across our branches. About the Role: Your primary responsibility will be...

  • Delivery Driver

    3 months ago


    Wembley, United Kingdom C&W Transport Full time

    Join our expanding team as a Delivery Driver and start your career with C&W Transport.We've made it super simple to get started as a delivery driver. Follow the link below to be taken directly to our fast-track sign-up page!Please only apply if you meet the following criteria:* UK/EU Driving Licence min 1+ years* Over 21 years old* No more than 6 Points on...


  • Wembley, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Job Summary: We are seeking a skilled Delivery Driver to join our logistics team at beBee Professionals in the United Kingdom. The successful candidate will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver goods to customers...


  • Wembley, United Kingdom AccorHotel Full time

    AccorHotel is thrilled to offer an exciting opportunity for a Customer Service Lead to join our dynamic team. In this pivotal role, you will be responsible for driving customer satisfaction through effective management of our Front Office and Group Reservations teams.You will be a natural leader, capable of motivating and guiding your team to deliver...


  • Wembley, United Kingdom First Call Contract Services Full time

    Van Delivery Specialist Job OpportunityWe are looking for a skilled and dedicated Van Delivery Specialist to join our team at First Call Contract Services in West London. In this role, you will be responsible for delivering goods to customers safely and efficiently, using a 3.5 ton van.The salary for this position is approximately £23,436 per annum, based...


  • Wembley, United Kingdom CV-Library Full time

    Interim Contract Delivery and Quality Manager * Location: North London * Pay Rate: £34.95 per hour (umbrella) We are seeking a highly skilled Interim Contract Delivery and Quality Manager to manage and commission large-scale projects, including mechanical and electrical services, responsive repairs, maintenance, and planned refurbishment works....


  • Wembley, United Kingdom CPR Full time

    Interim Contract Delivery and Quality Manager * Location: North London * Pay Rate: £34.95 per hour (umbrella) We are seeking a highly skilled Interim Contract Delivery and Quality Manager to manage and commission large-scale projects, including mechanical and electrical services, responsive repairs, maintenance, and planned refurbishment works. This...


  • Wembley, United Kingdom Penguin Recruitment Full time

    Role Summary:We are seeking a skilled Commercial Gas Engineer to join our team. The ideal candidate will have a minimum of 5 years' experience in the commercial gas industry and be proficient in carrying out maintenance and repairs on commercial boilers and associated equipment.Key Responsibilities:Carry out routine maintenance checks on commercial boilers...


  • Wembley, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a highly skilled Delivery Operations Specialist to join our logistics team at beBee Professionals in Wembley, United Kingdom. Key responsibilities include:Delivering goods to customers across various locations, ensuring timely and safe delivery.Loading and unloading goods, maintaining a high level of care and attention to detail.Following...


  • Wembley, United Kingdom Deverell Smith Recruitment Ltd Full time

    Deverell Smith Recruitment Ltd is seeking a Project Delivery Specialist to lead their Residential Development team. Salary: £50,000 - £70,000 per annum.Key ResponsibilitiesThe successful candidate will be responsible for:Coordinating with commercial activities including procurement and reporting.Monitoring and controlling all project information, ensuring...

  • Van Delivery Expert

    2 weeks ago


    Wembley, United Kingdom First Call Contract Services Full time

    The Role of a Van Driver involves being responsible for the safe transportation of goods from one location to another. As a key member of our team at First Call Contract Services, you will play a vital role in ensuring the smooth delivery of our services. Responsibilities include:• Driving a 3.5 ton Van in a safe and courteous manner• Conducting daily...


  • Wembley, United Kingdom Transputec Full time

    You will partner across the organisation to lead, build and scale a professional and consultancy services business in a bold, fast-moving, transparent and values-led Managed Service Provider to enable customer and company success.  You will be working closely with the Transputec PMO to ensure the delivery of products on time, within budget and quality...