Solution Delivery Executive
3 weeks ago
Transputec Ltd is seeking an experienced Solution Delivery Executive to join our team. As a key member of our Services team, you will be responsible for ensuring that our Services meet the highest standards of quality and SLA compliance.
About the RoleThis role reports directly to the Head of Services and involves developing and maintaining strong relationships with assigned clients, ensuring that SLAs are in place, and delivering high-quality services within agreed timelines. You will also analyze data generated by the Service to identify trends leading to improvements in service delivery and/or additional revenue opportunities.
Main Responsibilities:- P&L responsibility for the Services you manage
- Developing and maintaining relationships with assigned clients
- Ensuring that SLAs are in place with assigned clients and delivering services within agreed timelines
- Providing advice and guidance on technical matters concerning the provision of Services
- To ensure that Services operate to ITIL Best Practice recommendations and provide advice and guidance relating to industry best practices in Service Delivery and Service Support disciplines
- Analysis of data generated by the Service (i.e., tickets, telephony, events, etc.) to identify trends leading to improvements in service delivery and/or additional revenue opportunities
- Assisting with the transition of new Services
- Monitoring customer satisfaction levels, responding to queries, and any complaints, escalating where necessary, and ensuring that corrective action is performed as required
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus benefits.
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