Customer Service Lead

4 days ago


Wembley, United Kingdom AccorHotel Full time

AccorHotel is thrilled to offer an exciting opportunity for a Customer Service Lead to join our dynamic team. In this pivotal role, you will be responsible for driving customer satisfaction through effective management of our Front Office and Group Reservations teams.

You will be a natural leader, capable of motivating and guiding your team to deliver exceptional results. Your outstanding interpersonal skills will enable you to build strong relationships with colleagues and guests alike.

Key Responsibilities:

  • Develop and implement strategies to enhance customer satisfaction
  • Lead and manage Front Office and Group Reservations teams
  • Maintain high standards of service quality and efficiency

Requirements:

  • Prior experience as an Assistant Front Office Manager in a 3/4-star hospitality environment
  • Natural leadership skills, motivating and guiding teams to success
  • Exceptional communication skills, engaging with colleagues and guests alike
  • Multitasking, prioritization, and attention to detail under pressure

Salary Estimate: £35,000 - £45,000 per annum, depending on experience



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