Service Delivery Manager

1 month ago


Wembley, United Kingdom Transputec Ltd Full time

Transputec Ltd is a leading Managed IT Services and Cyber Security Services company, committed to helping businesses succeed.

About the Job

This is an exciting opportunity for a skilled Service Delivery Manager to join our team. The role reports to the Head of Services and involves ensuring that services are delivered to the highest standards, exceeding customer expectations in terms of quality and SLA compliance.

The successful candidate will be responsible for managing budgets, assessing value, and identifying ways to increase profit margins without compromising quality.

Key Responsibilities
  • P&L Responsibility for the Services managed
  • Developing and maintaining relationships with assigned clients
  • Ensuring that SLAs are in place with assigned clients and services are delivered within SLA
  • Providing advice and guidance on technical matters concerning service provision
Requirements

To be successful, candidates will need:

  • A Driving License as this role involves travelling to clients based in and around London
  • Strong customer relationship management skills and commercial acumen
  • ITIL qualification to Foundation level and Expert level in at least one discipline

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. Benefits include a comprehensive benefits package and opportunities for career growth.



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