Managed Services Executive

2 weeks ago


Wembley, United Kingdom Transputec Ltd Full time
Key Responsibilities

Our ideal candidate will have extensive experience in IT service management, with a proven track record of delivering high-quality services to clients.

Responsibilities
  • Pricing strategy development and implementation.
  • Client relationship building and maintenance.
  • SLA establishment and management.
  • Technical guidance and support provision.
  • Data analysis and trend identification.
  • Service transition management.
  • Customer satisfaction monitoring and escalation.
Requirements
  • A valid UK driving license, due to frequent travel to client sites.
  • At least 5 years of experience in a Service Delivery Manager role, preferably in an IT service provider environment.
  • Strong understanding of ITIL principles and best practices.
  • Excellent written and verbal communication skills.
  • Ability to influence others and coach service delivery staff.
  • Experience managing budgets and identifying ways to increase profit margins without compromising quality.
  • Technical awareness of infrastructure and end-user environments.
  • Excellent analytical and reporting skills.
About Us

Transputec Ltd is a pioneering Managed IT Services and Cyber Security Services company, dedicated to empowering businesses to succeed and protect their assets.

The estimated annual salary for this position is £70,000-£90,000, taking into account industry standards and geographical considerations.



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