Operations Director

1 week ago


Guildford, Surrey, United Kingdom The Recruitment Consultancy Ltd Full time
Key Responsibilities

This Client Accounts position involves leading a team of professionals, focusing on delivering exceptional client service and ensuring operational efficiency.

Main Duties:

  1. Direct a team of Client Account managers, overseeing their daily tasks and responsibilities.
  2. Develop and implement effective strategies to improve team performance and client satisfaction.
  3. Ensure seamless communication between team members and stakeholders, maintaining high response times.
  4. Manage daily financial transactions, guaranteeing timely payments to clients.
  5. Monitor and maintain strict compliance with relevant regulations, including tenant deposit protection and non-resident landlord tax.
  6. Conduct regular audits and quality control measures to ensure data accuracy.
  7. Handle client complaints and concerns professionally and promptly.
  8. Foster strong relationships with clients, promoting loyalty and retention.

This role comes with a competitive salary package, estimated at £35,000 per year, plus bonus and benefits.


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