Premium Client Support Specialist

3 days ago


London, Greater London, United Kingdom Agent Provocateur Full time

We are looking for a Premium Client Support Specialist to join our Customer Services team at Agent Provocateur's London Head Office.

In this role, you will be responsible for delivering exceptional customer service, resolving complex issues, and ensuring customer satisfaction. You will work closely with internal teams to achieve seamless order and return process flows, leveraging your knowledge and expertise to drive continuous improvement.

Main Responsibilities:
  • You will handle customer inquiries and resolve issues in a timely and professional manner.
  • You will collaborate with colleagues across departments to ensure consistent and high-quality service delivery.
  • You will contribute to process improvements and implement changes that enhance the overall customer experience.
  • You will maintain accurate records of customer interactions and issue resolutions.
  • You will utilize your technical skills to navigate CRM and ERP systems effectively.

The successful candidate will have a minimum of 500 words summary of the job description and requirements, along with a proven track record in customer-facing roles. The estimated annual salary for this position is £52,000-£62,000, reflecting industry standards and the UK market,



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