Senior Client Support Specialist

4 weeks ago


London, Greater London, United Kingdom IRD Consultancy Full time

About IRD Consultancy

IRD Consultancy is a prestigious boutique on Old Bond Street, renowned for its exceptional service and high-end products. As an Aftercare Advisor with our flagship store, you will be at the forefront of delivering unparalleled client experiences.

About the Role

We are seeking a highly skilled Senior Client Support Specialist to join our friendly Aftercare Department. The successful candidate will be responsible for communicating with clients via phone, email, and in-person, providing knowledgeable answers to their inquiries about product, pricing, and availability. You will work closely with internal departments to ensure seamless customer service and resolve any issues that may arise.

Key Responsibilities

  • Communicate effectively with customers to address their needs and concerns.
  • Provide expert advice on products, pricing, and care instructions to ensure a premium client experience.
  • Collaborate with internal teams to deliver timely and effective solutions to customer queries.
  • Manage data entry in various platforms to maintain accurate records.

Requirements

  • A minimum of 1-3 years' relevant work experience in client-facing roles.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Proven ability to multitask, prioritize tasks, and manage multiple projects simultaneously.

What We Offer

A competitive salary of £40,000 - £50,000 per annum, reflecting your value as a Senior Client Support Specialist. Our team members enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



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