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Retail Sales Advisor

2 months ago

Birmingham, Birmingham, United Kingdom Swatch Group Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Advisor to join our team at Swatch Group in Birmingham. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting Swatch products, and meeting sales targets.

Key Responsibilities
  • Provide fast and friendly service to customers, ensuring a positive shopping experience.
  • Develop and maintain a strong knowledge of Swatch products, including past and present collections.
  • Assist customers with product information, guaranteed and after-sales service, and other related matters.
  • Contribute to the store's monthly sales targets and help display merchandise as directed.
  • Oversee colleagues on the shop floor, providing on-the-spot feedback and ensuring best practices are followed.
  • Assist in controlling shrinkage, maintaining product awareness, and following company policies and procedures.
  • Accurately report administration and stock control, collate sales figures, and communicate any issues to the Store Manager and/or Assistant Manager.
  • Ensure the store is kept clean and presentable at all times, delegating tasks to colleagues as needed.
  • Communicate effectively with customers, colleagues, and the wider Swatch Group teams, presenting yourself in a professional manner.
  • Attend training programs, deliver product knowledge, and train colleagues on upcoming collections.
Requirements
  • Possess a passion for leading, motivating, and engaging a team.
  • Be driven to improve conversion and ensure the store and team meet KPIs.
  • Enjoy developing team members, providing constructive and positive feedback.
  • Be passionate about providing the highest level of customer experience, leading by example for other team members.
  • Use initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements.
Preferred Qualifications
  • Previous experience in retail and/or fashion accessories.
  • Experience dealing with international customers.
  • Ability to communicate in multiple languages.
  • Previous supervisory experience.