Senior Call Centre Manager
3 weeks ago
**Job Summary**
Preston, Full-time in office
We are seeking an experienced Call Centre Manager to lead a high-performing team, optimise processes, and leverage technology to enhance customer experience and operational efficiency.
As the Call Centre Manager, you will be responsible for:
- Developing and executing strategies to scale call centre operations
- Leading and mentoring a team of call centre managers and agents
- Implementing best practices to improve service levels and reduce costs
- Leveraging advanced technologies to enhance customer interactions
- Establishing and monitoring KPIs to ensure SLAs and customer satisfaction targets are met
**Requirements**
- Minimum 10 years' experience in call centre management, with 5+ years in senior leadership
- Proven track record in scaling call centre operations and managing large teams
- Strong analytical skills and ability to make data-driven decisions
- Proficiency in call centre software and CRM systems (ideally HubSpot)
- Excellent communication, leadership, and interpersonal skills
**About MERJE Ltd**
MERJE Ltd is a pioneering broking company looking for a skilled Call Centre Manager to join our team. If you're an experienced professional looking for a challenging role with significant growth potential, apply now.
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