Senior Call Centre Manager

3 weeks ago


Preston, Lancashire, United Kingdom MERJE Ltd Full time

**Job Summary**

Preston, Full-time in office

We are seeking an experienced Call Centre Manager to lead a high-performing team, optimise processes, and leverage technology to enhance customer experience and operational efficiency.

As the Call Centre Manager, you will be responsible for:

  • Developing and executing strategies to scale call centre operations
  • Leading and mentoring a team of call centre managers and agents
  • Implementing best practices to improve service levels and reduce costs
  • Leveraging advanced technologies to enhance customer interactions
  • Establishing and monitoring KPIs to ensure SLAs and customer satisfaction targets are met

**Requirements**

  • Minimum 10 years' experience in call centre management, with 5+ years in senior leadership
  • Proven track record in scaling call centre operations and managing large teams
  • Strong analytical skills and ability to make data-driven decisions
  • Proficiency in call centre software and CRM systems (ideally HubSpot)
  • Excellent communication, leadership, and interpersonal skills

**About MERJE Ltd**

MERJE Ltd is a pioneering broking company looking for a skilled Call Centre Manager to join our team. If you're an experienced professional looking for a challenging role with significant growth potential, apply now.



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