Call Center Representative

22 hours ago


Preston, Lancashire, United Kingdom North West Ambulance Service NHS Trust Full time

About the Role

We are seeking highly skilled and compassionate individuals to join our team as Call Handlers at North West Ambulance Service NHS Trust.

Job Responsibilities

As a Call Handler, you will be the first point of contact for patients and the public, providing accurate and timely information, advice, and support. You will be responsible for managing a high volume of calls, using your excellent communication and problem-solving skills to resolve issues and make decisions.

Key Skills and Qualities

  1. Ability to work in a fast-paced environment and prioritize tasks effectively
  2. Excellent verbal and written communication skills
  3. Demonstrable empathy and compassion when dealing with patients and the public
  4. Ability to work as part of a team and maintain confidentiality
  5. Proactive approach to identifying opportunities for improvement and innovation

What We Offer

As a Call Handler at North West Ambulance Service NHS Trust, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of benefits, including a competitive salary, comprehensive training, and opportunities for career progression.

How to Apply

If you are a motivated and enthusiastic individual with excellent communication skills, we would love to hear from you. Please submit your application, including your CV and a cover letter, to us by [insert deadline].



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