Customer Service Specialist

2 weeks ago


Hulme, United Kingdom NatWest Full time

As a highly skilled Customer Service & Operations Adviser, you will be working closely with relationship management teams to generate business from customers and prospective customers. Your role will involve helping to shape transactions and prepare, submit and manage credit applications through to their drawdown. You will also be supporting your customers directly through this process, liaising between them and third parties for all lending requirements.

Your key responsibilities will include:

  • Fully implementing processes including limit renewals, lending and security documentation, and new lending fulfilments
  • Working with relationship managers to complete all required steps with credit, including instructing valuations, security, and credit documentation
  • Providing support to relationship managers in achieving income growth from existing and new customers

We are looking for someone who has an understanding of credit and account opening systems and processes. To deliver excellent customer service, you will have strong communication skills and good attention to detail.

You will also need:

  • Knowledge of business lending processes and schemes
  • The ability to build and apply product and process knowledge to your role
  • Good planning and organisational skills
  • The ability to perform well under pressure

At NatWest, we are committed to providing a comprehensive structured training programme and ongoing coaching and support to enhance your development and open up progression opportunities.

This role is not eligible for Skilled Worker Visa sponsorship, and applicants must have an alternative form of right to work in the UK.

You will enjoy a competitive salary of £23,940 and a range of benefits, including a generous holiday entitlement of 33 days.



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