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Client Services Manager
2 months ago
We are seeking a highly skilled Client Services Manager to join our team at Marlowe Software, Risk and Compliance. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients, ensuring their compliance needs are met, and building strong relationships with our stakeholders.
Key Responsibilities- Client Support and Relationship Building
- Provide proactive support to clients, ensuring their compliance needs are met and exceeded.
- Build and maintain strong relationships with clients, stakeholders, and internal teams.
- Compliance and Risk Management
- Administer client portfolio variations, ensuring accurate and up-to-date information.
- Take ownership of queries, ensuring resolution or escalation to the Helpdesk, with timely updates to clients.
- Meridian Support
- Provide guidance and advice to clients on the use of Meridian, our bespoke web-based property risk management system.
- Assist clients in achieving high levels of H&S compliance.
- General Responsibilities
- Manage calls and enquiries to the central telephone line.
- Attend training as necessary for the role.
- Attend team and company meetings.
- Report IT issues as they arise, keeping the Client Services Team Leaders updated.
- Put forward suggestions to improve IT systems.
- Respond to emails in a timely manner, ensuring accuracy and professionalism in content.
- Essential
- Excellent telephone manner.
- Previous customer service background.
- Excellent IT skills, to include all Office products and specifically Excel.
- Data-input experience.
- Willingness to learn new IT.
- Desired
- A-level standard of education.
- Previous experience in a Client Service role.
We offer a range of benefits to support you in both your personal and professional life, including:
- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Voluntary private medical
- Simply health care plan
- Gym and retail discounts
- Cycle to work scheme
- Quarterly charity days
- Religious holiday swap
- Employee assistance programme
- Life learning – online learning materials
- Support with professional membership costs
