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Head of Retail Operations
1 week ago
We are looking for a skilled and motivated Head of Retail Operations to lead our commercial teams in achieving sales and profitability goals.
Location: Home Counties / Thames Valley
Key Responsibilities:
- To drive sales growth and maximize store profitability through effective operational management.
- To establish and maintain best practice in customer care, ensuring exceptional shopping experiences.
- To develop and implement people strategies, focusing on succession planning and employee development.
- To support visual merchandising improvement initiatives, driving consistency across stores.
- To ensure operational compliance across all stores, maintaining high standards of service.
- To act as a liaison between Head Office and stores, fostering strong relationships.
Requirements:
- Proven track record of delivering sales and profit expectations in a field management role.
- A minimum of 2 years' experience in retail or service sector management, preferably with apparel knowledge.
- Demonstrated leadership, communication, and people management skills.
- Ability to manage projects, such as opening new stores, efficiently and effectively.
Benefits:
- Bonus scheme
- Company Car
- Pension Scheme
- 50% Employee Discount across Mountain Warehouse and Animal
- Twice-yearly uniform allowance
- Employee Referral Incentive
- Employee Assistance Programme