Area Head of Commercial Excellence

3 weeks ago


Epsom, Surrey, United Kingdom Mountain Warehouse Ltd Full time

**About Mountain Warehouse Ltd**

We are a highly successful outdoor retailer who offer quality outdoor clothing and equipment at the lowest prices. As an Area Head of Commercial, you will play a vital role in driving store sales and profitability, focusing on operational and customer service standards.

Key Responsibilities:
  • Drive sales growth and maximize profitability across your stores.
  • Establish and maintain best practices in customer care to enhance the shopping experience.
  • Develop and implement a people development strategy to support succession and build a strong team through motivational leadership.
  • Support and coach improvement in visual merchandising to achieve company standards.
  • Deliver operational compliance across your stores to ensure seamless operations.
  • Act as a liaison between our Head Office, building and encouraging relations with key stakeholders.

Expected Salary Range: £55,000 - £65,000 per annum

As a Senior Retail Operations Manager, you will be responsible for managing a high-performing team, driving sales growth, and ensuring operational excellence across multiple stores. Your key responsibilities will include:

  • Driving Key Performance Indicators (KPIs) through the Store teams and ensuring stores are commercial for the market.
  • Analyzing business results and trends, taking appropriate action to drive sales and profitability.
  • Visiting stores and adding value by leaving clear and supportive actions to meet the business strategy and directions of your line manager.
  • Recognizing outstanding sales performance across your teams and developing, sharing, and implementing best practice across the area.
  • Communicating regularly with the Regional Manager and Head Office, concerning problems and highlighting opportunities.

About You:

  • A proven track record in delivering service, sales, and profit expectations at field level.
  • A minimum 2 years' field management experience, preferably in the Retail or Service Sector - apparel experience would be a huge advantage.
  • Proven people management, communication, and leadership skills.
  • Demonstrated track record of managing a project such as opening stores successfully and dealing efficiently with issues as they arise.


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