Process Excellence Leader

6 days ago


Epsom, Surrey, United Kingdom ZipRecruiter Full time

We are seeking an experienced Process Excellence Leader to join our team at ZipRecruiter. As a Service Process Manager with Toyota (GB) PLC, you'll be responsible for driving business improvements and enhancing the customer experience through the delivery of Live Toolboxes and KPI improvement initiatives. This is a fantastic opportunity to utilise your expertise in aftersales roles within an automotive dealer or repair centre to make a real impact on the business.

About the Role

This is a field-based role covering the Northern/Eastern region including Scotland & Northern Ireland, with occasional visits to Head Office near Epsom, Surrey. You'll be working closely with senior stakeholders to identify areas for improvement and develop strategies to address them. You'll also be responsible for supporting the roll out and embedding of Express Maintenance across the Network.

Responsibilities
  • TSM/LSM Foundation Evaluations: Conduct annual assessments, create action plans, and follow up on completion in line with agreed timescales
  • Deliver Live Toolboxes and KPI improvement: Deliver deep dive consultancy, conduct live toolboxes, sign off of Centre created action plans, and provide insight to ASPMs as needed
  • Support company Express Maintenance: Deliver in-Centre consultancy, assess completion of toolbox and training activity, review process and pain points, and create action plans
Requirements
  • Excellent Communication Skills
  • Ability to influence and engage senior stakeholders - Gravitas
  • Strong relationship building
  • Willingness to question & challenge existing practices
  • Perseverance to meet changing demands within the role
  • Attention to detail to deliver thorough assessments
  • Commercially driven mindset with innovative problem solving
  • Sound knowledge of dealership Aftersales processes and KPIs and understanding of the UK Automotive Aftermarket
  • Demonstrated commerciality & innovative mindset
  • Strong time management and organisational skills, able to work independently and meet deadlines.
What We Offer
  • Estimated salary: £45,000 - £48,000 + company car
  • Permanent position
  • Generous benefits package including Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays


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