Automotive Process Excellence Lead

3 weeks ago


Epsom, Surrey, United Kingdom ZipRecruiter Full time

Are you a motivated and results-driven individual with a passion for process improvement in the automotive industry?

We are seeking an experienced Service Process Manager to join our team at ZipRecruiter, based in the UK.

Your primary responsibility will be to optimize processes and operations to realize the full lifetime value of vehicles and deliver an outstanding customer experience.

In this role, you will work closely with our client's Value Chain strategy team to identify areas for improvement and implement effective solutions.

You will be responsible for conducting physical assessments of dealership sites, creating action plans for non-compliances, and sharing best practices across the business.

If you have excellent communication skills, a commercially driven mindset, and a willingness to question existing practices, we would love to hear from you

Key Responsibilities:

  • Conduct annual evaluations of dealership sites and create action plans for non-compliances
  • Deliver deep dive consultancy services to Partners with largest opportunity for KPI improvement
  • Support the rollout and embedding of Express Maintenance and Ownership Experience initiatives
  • Assess Centre challenges and feed back to ASPMs to inform capacity planning

Requirements:

  • Excellent communication and influencing skills
  • Strong relationship building and commercial acumen
  • Ability to work independently and meet deadlines
  • Sound knowledge of dealership Aftersales processes and KPIs
  • Demonstrated commerciality and innovative mindset

The successful candidate will have a strong background in aftersales roles within the automotive industry, with a proven track record of delivering process improvements.

This is a field-based role requiring frequent travel throughout the Northern/Eastern region, including Scotland and Northern Ireland. However, occasional visits to Head Office near Epsom, Surrey may be required.

The estimated salary range for this role is £45,000 - £48,000 per annum + company car benefits.



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