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Retail Store Manager

4 weeks ago

London, Greater London, United Kingdom Bobbi Brown Cosmetics Full time
Bobbi Brown Cosmetics - Retail Store ManagerJob Summary: We are seeking a highly skilled and experienced Retail Store Manager to lead our team of Sales Associates and drive sales, customer service, and operational excellence in our Travel Retail store. The ideal candidate will have a proven track record of managing high-performing teams, developing business plans, and executing in-store events to achieve sales and customer service targets.

Key Responsibilities:
• Lead and develop a high-performing team of Sales Associates to achieve sales, customer service, and operational targets
• Develop and execute business plans to drive sales growth, customer engagement, and operational efficiency
• Create and execute in-store events to drive sales, customer engagement, and brand awareness
• Manage inventory, facilities, and cash reconciliation to ensure operational excellence
• Provide inspirational, authentic, and personalized customer service to drive customer loyalty and retention

Requirements:
• Proven retail management experience, preferably in cosmetics
• Ability to provide inspirational, authentic, and personalized customer service
• Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience, including inventory and facilities management, and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft Office

About Us: Estee Lauder Companies is an equal opportunities employer, committed to diversity and inclusion. We offer a competitive remuneration and benefits package, as well as opportunities for career growth and development.