Scientific Support Liaison
4 days ago
About the Role:
We are seeking an experienced and diligent individual with a good track record of working in the scientific or engineering industries to fill the position of Scientific Support Liaison at Engineering Recruitment PDQ.
Responsibilities:
- Screening and logging customer enquiries including phone calls and emails.
- Answering after-sales support cases, or escalating to the correct member of staff.
- Keeping track of the progress and communicate internally and with customers.
- Liaising with other departments on administrative matters of mutual importance.
- Generating repair/service quotations.
- Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe.
- Monitoring repair turn around and keeping customers updated.
- Coordinating various exhibitions and marketing events.
- Providing administrative support to the Sales Team when required.
Requirements:
- Minimum of college education to having an associate or bachelor's degree.
- Minimum 3+ years' work experience in technical/scientific products industry.
- Office-based.
- Ability to work to deadlines and complete tasks in a timely fashion, to meet customer requirements.
- Right to employment in UK.
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