Pensions Administration Team Manager

5 days ago

Leeds, Leeds, United Kingdom WTW Full time
About the Role

We are seeking a highly skilled and experienced Pensions Administration Team Manager to join our team at WTW. As a key member of our team, you will be responsible for managing a team of Administrators and providing a professional, high-quality service to our Clients and their members.

Key Responsibilities
  • Plan, control, and monitor BAU projects, large and small, and ensure reports are produced within agreed deadlines.
  • Build and maintain technical, procedural, and client knowledge through experience and be a point of reference on technical issues and project-related queries.
  • Work with the Administration Manager and team to improve operational efficiency and reduce costs, e.g., automation, development, and continued use of standard procedures.
  • Oversee and contribute to any change control process(es) and ensure accuracy of the process and delivery to time and cost, including effort relating to testing and progression of the change to the live environment.
  • Identify offshore opportunities, manage transition, and quality control delivery.
  • On an ongoing basis, be the principle contact with the client or relevant administration team, maintaining and developing all working relationships.
  • Coach, mentor, and drive colleague training, development, and team performance.
  • Work with your team and the business to create a positive working environment.
Requirements
  • Demonstrable track record in dealing with DC and/or DB occupational schemes.
  • Prior experience of managing a team or experience of mentoring/training within a pensions administration environment, would be beneficial.
  • Interpersonal skills to include excellent written and verbal communication.
  • Strong time management skills and the ability to organize and prioritize your tasks and those of your team.
  • Computer literate, including familiarity with Excel.
  • Take pride in your work with accuracy and adherence to a high level of quality being paramount.
  • Progression in PMI qualification desirable.
About WTW

We believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization.

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