Learner Engagement Manager

4 weeks ago


Hartlepool, Hartlepool, United Kingdom Magic Mondayz Full time
About the Role

Magic Mondayz is seeking an experienced Booking Officer to join its Learner Engagement Team.

As a Booking Officer, you will be responsible for coordinating learner bookings and managing the delivery of learning programmes to support job outcomes. The ideal candidate will have excellent communication skills, the ability to plan and prioritise tasks, and a strong understanding of unemployed provision and employer/learner engagement experience.

The key responsibilities of this role include:

  1. Confidently using the telephone and interacting with the general public.
  2. Engaging learners and selling the benefits of current remote classroom-based/Skills programmes to support job outcomes.
  3. Promoting Skills programmes to learners through various channels.
  4. Ensuring a minimum cohort of 12-15 learners per course by driving referrals.
  5. Coordinating course training plans and working with employers and tutors to ensure candidates progress into employment outcomes.
  6. Providing initial advice and guidance to learners about course content, enrolment, and course start/end dates.
  7. Being the point of contact for learners and providing ongoing support.
  8. Ensuring accurate records of attendance and absence forms are kept.
  9. Liaising with managers and staff members regarding issues, queries, or opportunities that arise from the enrolment to induction process.
Requirements
  • A good working knowledge of unemployed provision and employer/learner engagement experience.
  • The ability to motivate learners and help raise their self-esteem.
  • Excellent communication and organisational skills.
  • A respectful attitude towards safeguarding, equality, diversity, health and safety, and data protection policies.
Salary and Benefits

This role offers a competitive salary of £26,500 per annum, paid bi-weekly, and benefits include a contributory pension scheme and access to professional development opportunities. You will work Monday to Friday, 9 a.m. to 5 p.m., based in Hartlepool Head Office but may require occasional remote work.



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