Strategic Aftersales Director

3 weeks ago


Mid Ulster, United Kingdom Vickerstock Full time

**Job Title:** Strategic Aftersales Director

**Location:** Mid Ulster area (East Tyrone)

Vickerstock offers a competitive salary of £120,000 - £150,000 per annum, plus a bonus structure that aligns with individual performance. The role also includes various benefits such as healthcare and a car allowance.

Company Overview:

Vickerstock is a leading global manufacturer of heavy engineering machinery products. Our company has a strong order book and operates a successful business strategy focused on sustainability and recycling materials to minimize environmental impact.

Key Responsibilities:

  • Analyse staffing structure, processes, costings/pricings, approach, and infrastructure set-up to drive positive change in aftersales.
  • Lead the team in strategically gearing the department for scaling up over the next few years, focusing on pricing strategy, operational costings, current service offerings, and sustainable revenue and profit growth.
  • Identify and mitigate risks within supply chain, supplier diversification, inventory management strategies, and contingency planning for disruptions.
  • Implement initiatives to increase aftersales, make efficiencies, engage stakeholders, ensure customer satisfaction, and focus on increasing return business.

Requirements:

  • A minimum of 10+ years relevant experience in Global Technical Sales / Aftersales with similar heavy engineering machinery products.
  • A minimum of 5 years experience in Senior Sales / Aftersales Manager or Head of Sales / Aftersales Manager position.
  • Strong people skills with experience in managing larger teams across global sales, delivery, and technical support.
  • Proven experience in strategy at a high level across a similar company.
  • A commercially driven individual with experience in reporting to board level professionally.
  • A 3rd-level relatable degree.


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