Claims Operations and Third Party Management Specialist
1 week ago
This role is a comprehensive support position that assists the Claims team in managing relationships with Third Parties and appointed experts. The successful candidate will oversee claims operations, delegated authority governance, data analysis, and process implementation.
The ideal candidate will have experience in data management, performance metrics, and operational effectiveness in Delegated Authority teams. They will also be familiar with Lloyd's of London Delegated Authority regulatory compliance and minimum standards.
The company offers a competitive salary range of £50,000 - £60,000 per annum, as well as flexible working arrangements and a commitment to Diversity, Equity, and Inclusion.
Key Responsibilities:
- Support the development of 'best practice' processes and technologies for the Claims team and wider business.
- Analyse and present data relevant to claims performance and operations.
- Assist with change projects involving claims operations.
- Oversee and manage the framework governing third-party relationships, including Delegated Claims Administrators and appointed experts.
- Maintain and manage the Risk Matrix for expert relationships.
- Manage contracts with experts and third parties, ensuring compliance with agreements.
- Monitor third-party adherence to SLAs using Delegated Claims Data.
- Oversee the due diligence process prior to contracting with experts and third parties.
- Coordinate audits and maintain audit records, including tracking recommendations.
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